Actual performance falls far short of planned goals, yet a manager takes no action. Assuming this manager is a reasonable person and is not mistaken, what is the most likely cause of his inaction?
A) He does not trust the data.
B) He does not consider the deviation significant.
C) He does not trust the goals that were set.
D) He does not believe in corrective action.
Answer: B
Explanation: The operative word here is reasonable–one assumes that the possibility of the manager failing to believe in corrective action, failing to trust goals that were set, and failing to believe performance data is fairly unreasonable–making "does not consider the deviation significant" the only reasonable choice and, therefore, the correct answer. Why would a manager fail to see a large deviation from a standard as significant? It could be anything–special circumstances, new developments, etc. What matters here is that the manager expanded his range of acceptable deviation for some legitimate reason and the performance fell within that expanded range.
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