The theory that some people exert less effort when working in groups than when working alone is called __________.

Which of the following is a correct statement about listening?

a) Hearing and listening are the same. b) Listening is a natural, passive process. c) Listening is the same regardless of the situation. d) Listening can be improved.

Which of the following instructions will allow interviewers to build rapport with interviewees during the opening stage of an interview?

A. Engage applicants using trite questions or comments about the weather or the applicant's travel to the location of the interview. B. Allow applicants to address interviewers by first names, because most applicants feel comfortable doing so at this stage of the relationship. C. Engage applicants in prolonged small talk because this will lessen their anxiety and suspense. D. Greet applicants by name in a warm, friendly manner and with a firm rather than a crushing handshake.