Jenny's mom told her she may not have ice cream after dinner since she had cookies after lunch. Jenny pouts. This communication is called a(n) _____

________ refers to the act of producing messages, whereas ________ is the act of understanding them

a. Encoding; decoding b. Source; receiver c. Person-focused; message-focused d. Feedforward; feedback

Consumer attitudes can be shaped by many factors, including:

a. Religion b. Culture c. Social Class d. All of the above