What does "déjà vu all over again" mean to public relations professionals in the life cycle of strategic conflict management?

When a workteam is subject to organizational and leadership changes, all of the following will help to ease the transition EXCEPT:

A. Try to keep rumors in perspective and reinforce the team as a unit B. Expect the entire image of the team to change and wait to see what the new situation will do to it C. Accept the fact that heads will roll and nobody's life will be the same from here on in D. Try to put yourself on a political inside-track even if it means going against the team's interests

______ is the oldest source of human identity.

Fill in the blank(s) with the appropriate word(s).