Identify the six key words in the universal performance interviewing model developed by William B. Cash.
A. failing, below average, average, satisfactory, above average, and excellent
B. start, stop, more, less, keep, and now
C. improvement, frustration, elimination, good, always, and now
D. right, wrong, stop, begin, never, and caution
Answer: B
Communication & Mass Media
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a. TRUE b. FALSE
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