A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________
A) emotional labor
B) self-concordance
C) emotional liability
D) negative affect
E) cognitive deviance
A
Explanation: A) Emotional labor is defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work, meaning that his/her job demands a certain set of emotional responses regardless of true feelings.
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Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?
A) Quality B) Production C) Quantity D) Clarification E) Capacity
Partners Jessica and Jill receive salary allowances of $5,000 and $10,000, respectively. They share income and losses in a 3:1 ratio for Jessica and Jill, respectively
If the partnership suffers a $21,000 loss, by how much would Jessica's capital decrease? A) $15,750 B) $10,750 C) $16,000 D) $22,000