Social media is any Web application that depends on user-generated content

In order to encourage innovation, managers should ______ team members.

-empower -discipline -carefully and closely monitor -micromanage the attitudes of

Allie needs to get an answer to a question about her final paper from her instructor. She should ______.

a. wait until the day before the final to send an email so the message is urgent b. send a message and then send a follow-up every hour until it is answered c. send a message three times in a row in case one of them is not delivered d. send a message and wait 24-48 hours before sending a follow-up