Evaluation using expected, or ______________, performance is potentially superior to using past performance to decide whether actual results trigger a need for corrective actions. This is so because past performance fails to consider several changes that can affect current and future activities.

Due to the recent economic downturn, XYZ Co. decided to shut down one of its appliance manufacturing plants in the United States, and therefore around 300 workers were laid off. XYZ Co. has chosen to award laid-off workers 6 months of ________ pay

FIll in the blank with correct word.

Which of the following would be classified as an intangible cost?

A) Hardware costs B) Labor costs C) Employee morale D) Operational costs E) Internet service setup fee