A testimonial is a speech of

List the six guidelines given in your textbook for effective informative speaking.

What will be an ideal response?

Tammy, a Korean American, believes it is best to discuss issues in a calm manner. She thinks that showing too much emotion can do more harm than good and so tries to make her relationships stronger by keeping her emotions in check. In this scenario, Tammy probably has a(n) ________ approach to conflict.

A. restraint B. indirect C. direct D. expressive