__________ is the first stage in the active listening process

Which of the following nonverbal behaviors communicates low involvement?

a. open body positions b. relaxed laughter c. indirect body orientation d. eye contact

Malcolm said "um" or "uh" every time he got to a new PowerPoint slide in his informative speech. His instructor told Malcolm to reduce the number of ________ in his next speech.

A. inflections B. vocalized pauses C. vocal inflections D. fillers E. intonations