If the norm in the office is "to go along to get along," which conflict response is being utilized?
A) Forcing
B) Accommodating
C) Avoiding
D) Compromising
Answer: B
Explanation: A) Incorrect. The forcing approach is an attempt to satisfy one's own needs at the expense of others. It is used when the other party is uncooperative.
B) Correct. The accommodating approach satisfies the other party's concerns while neglecting one's own. It emphasizes preserving a friendly relationship at the expense of critically appraising issues. It may also result in others taking advantage of you.
C) Incorrect. Avoiding is used when both the issue and the relationship are unimportant. It sidesteps the conflict and avoids a solution. In the long term, it causes frustration for others because problems never seem to be resolved.
D) Incorrect. The compromising response is intermediate between assertiveness and cooperativeness. It is an attempt to obtain partial satisfaction for both parties?both are asked to make sacrifices to obtain a common gain.
You might also like to view...
When implemented as a comprehensive operations strategy, JIT, TPS, and lean systems sustain competitive advantage and result in increased overall returns
Indicate whether the statement is true or false
Which of the following statements about consideration in an insurance contract is (are) true?
I. The insured's total consideration is submission of a completed application. II. The insurer's consideration is the promise to do those things specified in the policy. A) I only B) II only C) both I and II D) neither I nor II