According to Fiedler's Contingency Model, the quality of the relationship between the leader and followers is the most important element of the situation

Insurance carriers contract with physicians as to how much they will allow for each procedure no matter what the physicians charge

Indicate whether the statement is true or false.

Which of the following is a proper telephone technique?

a. answering the phone by the fifth ring. b. giving the caller the impression that you are in a hurry. c. speaking clearly and using a pleasant, friendly tone of voice. d. interrupting the caller.