What skill requires the ability to work with a group of people, understand their needs, and leverage their strengths to achieve a goal?

Because of his response to the Tylenol tampering incidents in the 1980s, Johnson & Johnson's James E. Burke

A) has been hailed as a hero B) has been called a villain C) was forced to resign D) B and C E) won the Nobel Peace Prize

Using language that takes one characteristic of a group and makes it the essence of that group is called:

a. implying. b. modeling. c. resisting. d. essentializing.