A company can offer greater customer value by either charging lower prices than competitors or offering more benefits to justify higher prices

In a real estate transaction, transfer taxes that are due are charged

A) to the buyer unless this is forbidden by statute or regulation. B) according to local custom unless the parties are from different jurisdictions. C) to the parties as agreed in the contract of sale. D) to the closing agent and real estate broker if the contract does not specify who pays.

A hotel tracks the number of complaints per month. When the process is in control, there is an average of 35 complaints per month. Assume that a 2-sigma control limit is used. What is the lower control limit?

A) less than or equal to 15 B) more than 15 but less than or equal to 20 C) more than 20 but less than or equal to 25 D) more than 25