A user's first impression of a support agent comes from the ____.
A. solution to the problem
B. incident script used
C. tone and style
D. incident greeting
Answer: D
Computer Science & Information Technology
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A query is synonymous with question
Indicate whether the statement is true or false
Computer Science & Information Technology
A Windows 7 computer just had an incident that caused a BSOD (blue screen of death) event. The user rebooted the computer and got it working. What tool should be used by the technician to find the STOP error code for the BSOD?
A) The error code cannot be found on the computer now that a reboot has occurred. B) Event Viewer C) Task Manager D) Device Manager
Computer Science & Information Technology