At which stage of friendship do people begin to think of themselves as friends and their communication becomes more personal?

In his book, Good to Great, Jim Collins claims that effective leaders act modestly, do not boast, and shun public glorification

True False

The sales team had been meeting and arguing for over an hour. Roger could feel the group’s tension rising, so he attempted to break the stress by infusing a lame joke. Everyone laughed, more because the joke was so bad, but it did clear the air. According to Gouran and Hirokawa, Roger’s joke is an example of ______.

A. brainstorm B. decision criterion C. dramatizing message D. function