All of the following are tools for representing the Logical To-Be model of an information system except a(n):

Which of the following is generally intended to cover property that moves from one location to another?

a. Floaters b. Endorsements c. Riders d. Binders

If you plan to grant a claim made by a customer who is clearly at fault,

A) pinpoint the customer's shortcomings to discourage future mistakes. B) discourage future mistakes without insulting the customer. C) scold the customer to discourage future mistakes. D) post the situation on social media to discourage future mistakes. E) tell the customer he or she is lucky you are granting the claim.