When allowing a speaker to release emotions that result in a calm and clear approach to the subject, what type of listening is being engaged in?
A) Content
B) Critical
C) Empathic
D) Active
E) Effective
Answer: C
Explanation: C) The goal of empathic listening is to understand the speaker's feelings, needs, and wants so that you can appreciate his or her point of view, regardless of whether you share that perspective. By listening in an empathic way, you help the individual release emotions that can prevent a calm, clear-headed approach to the subject.
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