__________ is the ability to restate what people say in a way that indicates you have understood what they mean

Prying is a good way to ________

A) be offensive B) find out more information C) learn new gossip D) take a real interest in the other person

Speeches about procedures would be used when you are talking about _____.

A. anything you can see or touch B. how something works C. a major event D. principles, concepts, or theories