___________: Orchestrating changes, setting direction (creating vision), inspiring people to attain vision. Also Involves unique processes distinguishable from management

Field warehousing can be an important source of:

A) short-term financing with low risk to the lender B) cash management for those who factor receivables C) investing for those who follow the "relaxed cash strategy" D) additional storage space for cash-strapped firms

Management has no direct control over the external environment of the firm but can exert influence by:

A. heavy promotion of new products to change cultural attitudes. B. only competing in the domestic market. C. lobbying. D. all of the above. E. two of A, B, and C.