PTAs, labor unions, veterans' groups, fire and police auxiliary groups, and neighborhood and community associations are examples of self-help groups

It's important for a company to publicly announce layoffs and discuss their effects as quickly as possible

Indicate whether this statement is true or false.

When audience feedback suggests confusion, which of the following strategies might help clarify the speaker's ideas?

a. defining unfamiliar words and phrases b. providing illustrative examples and narratives c. comparisons to something the audience knows and understands d. all of the above can help to clarify the speaker's ideas