At Gina's Nails, the posted policy is "Without our customers, we don't exist." Gina and her staff aim to delight each customer, and they are quick to offer discounts or extra services whenever a customer is anything less than satisfied
Gina and her staff strive to make every customer a repeat customer. It is most accurate to say that instead of focusing on each individual transaction, Gina and her staff put a priority on ________.
A) maintaining customer-perceived satisfaction
B) enlisting product champions
C) attracting new customers
D) increasing share of wallet
E) capturing customer lifetime value
E
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What will be an ideal response?
Which of the following is an aspect of "distributed" HR?
A) more centralized HRM decisions B) HRM tasks redistributed to the company's employees and line managers C) more paperwork D) HR professional embedded in all departments