In order to ensure that there is a balance of power when dealing with large, impersonal institutions through phone calls, one must avoid:
A. telling the institutions all the steps taken to get a response from them.
B. being reluctant in escalating issues.
C. asking them to call back on unresolved issues.
D. disobeying rules that seem ridiculous.
E. identifying individuals on the phone by name.
Answer: D
Communication & Mass Media
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The historic ranking of individuals has resulted in ______.
Fill in the blank(s) with the appropriate word(s).
Communication & Mass Media