Politeness in interpersonal communication refers to behavior that allows others to maintain both positive and negative face

People who want to work in financial relations should have ______.

A. a degree in computer science B. a degree in public relations C. specialized finance and marketing knowledge D. a degree in communications

Which of the following behaviors indicates central processing?

A. deciding a message is too complex to analyze B. dismissing a message as unimportant C. scrutinizing a message to determine its merits D. accepting a message because the speaker is attractive