Which of the following is an example of a "hot" medium?

Which is NOT a strategy/tactic used by social service organizations?

A) publicity B) creation of events C) community activism D) creation of educational materials E) newsletters

Distracting sounds such as "umm" and "uh" that a speaker inadvertently uses are known as __________.

A. monotones B. vocalized pauses C. empathy response D. amplification