The proliferation of advertising and the decreasing length of broadcast ads has created a problem: too many ads

Speeches about procedures would be used when you are talking about _____

a. anything you can see or touch b. how something works c. a major event d. principles, concepts, or theories

Think of a conflict that you were involved in at work recently. Describe the situation in detail and discuss how the conflict was resolved. How would you characterize the approach that was used to resolve the conflict according to what you have learned in this chapter of the text? Now talk about how the situation could have been handled better using any appropriate approach discussed in the book. Remember to focus on communication in your response.  

What will be an ideal response?