If in your copy you remember to use a warm, personal tone and speak as if you're talking to one or two people, you are more likely to establish rapport with prospects

In order to accept credit-card payments, a merchant must have a ________ account with a ________

(a) host, bank. (b) host, credit-card company. (c) merchant, bank. (d) merchant, credit-card company.

The most common source of database failures in organizations is:

A) lack of planning. B) inadequate budget. C) inadequate hardware. D) failure to implement a strong database administration function.