When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone
The steps that the technician followed are an example of what type of problem solving strategy?
a. algorithmicAlgorithmic
b. anchoringAnchoring
c. functional Functional fixedness
d. heuristicHeuristic
Answer: A
Rationale: These are problem-solving strategies based on a series of clearly defined steps or rules.
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