Explain the service recovery system
What will be an ideal response?
Companies increasingly back guarantees with a service recovery system. A service recovery system entails the resources, procedures, and authority that empower and enable front-line personnel to resolve customer problems or compensate customers for unexpected lapses in service. Psychological methods of service recovery typically include an apology and an explanation of what went wrong. The supplier firm designs them to diffuse anger and restore the customer's favorable perception of the supplier. Tangible methods encompass monetary compensation for damages or inconvenience, immediate delivery of correct products or services ordered, and the resolution of customer problems. The supplier designs tangible service recovery to restore the customer's sense of equity in the business transaction. Shrewd business market managers monitor every service recovery event to better understand and bolster the weak links in their firm's service delivery processes
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What are the basic parameters of GATS laid out in the Framework Agreement?
What will be an ideal response?
Jared was raised on a cattle farm and currently works as a civil engineer. When Jared recently represented his company at a formal dinner, his supervisor was surprised to see Jared wearing an expensive suit with cowboy boots
Jared's boots would be an example of his ________. A) religion B) cultural identity C) abilities D) ethnicity E) tenure