Induced strategic behavior as a form of internal innovation is a(an) ____ process.

________ are customers who are completely satisfied, have high loyalty, and are very supportive of the company

A) Loyalist/Apostle B) Defector/Terrorist C) Mercenary D) Hostage

Recently, a class-action lawsuit was brought against BigBurger, a fast food chain, charging that its food has contributed to the nationwide obesity epidemic

The suit was eventually dismissed, but many critics continue to point out the health dangers of typical "fast food" menu items. These critics are most likely concerned that the fast food industry has used ________. A) high-pressure selling B) deceptive promotions C) deceptive pricing D) deceptive packaging E) harmful products