When communicating on the phone with a patient, proper telephone etiquette includes which of the following:
A. Varying your pitch and phrasing.
B. Use of a pleasant tone of voice.
C. Speaking clearly and distinctly.
D. All of these.
Answer: D
You might also like to view...
Explain the role of the laboratory professional in stem cell transplantation
What will be an ideal response?
Which one of the following statements made by an AEMT shows an understanding of chest trauma?
A) "Closed chest injuries are caused by blunt trauma, and can be just as serious as open chest injuries." B) "Open chest injuries are more serious than closed chest injuries, because air and bacteria can enter the chest through the open wound." C) "In general, an open chest injury caused by blunt trauma is more life-threatening than a closed one due increased blood loss." D) "Closed chest injuries are caused by penetrating trauma and cause more life-threatening injuries than do open chest injuries."