One way to grow net profit is to increase the variable cost per unit

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

A. promptness in handling claims B. the average unemployment compensation payment C. per capita (average) merit increases D. the benefit cost per payroll dollar E. the percentage of sick leave to total pay

Types of initiatives associated with public relations include all EXCEPT those that ________

A) focus solely on selling the product or service B) explain why people should think about an issue C) reinforce a company's reputation by showing the company's core values D) support causes in the public interest