One of management's criticisms of COLAs is that cost-of-living allowances become a permanent addition to the basic wage rate

The exclusive right to benefit from a creative work such as a firm is a

a. patent b. copyright c. trademark d. franchise

You can tell that Ralph has good social intelligence because he

A) tells great jokes during business meetings. B) believes that a friendly atmosphere lowers productivity. C) gives constructive criticism instead of angry attacks. D) gives angry attacks toward lazy coworkers.