If it is hypothesized that customer satisfaction depends on service quality, then service quality is the dependent variable in this relationship.

Often, in bankruptcy, the current managers continue to run the business while it operates under the reorganization plan, but the court may also appoint a trustee to oversee the operations and protect the rights of the claimants during this period of time

Indicate whether the statement is true or false.

A low cost leader is a firm that competes by achieving lower margins due to a higher cost basis

than rivals. Indicate whether the statement is true or false