An effective public speaker is NOT afraid to adjust his/her presentation when process analysis warrants it

Eliminating nervousness is desirable because it calms and softens your delivery

Indicate whether the statement is true or false

When Sue and Chris argue, Sue's strategy is to bring up Chris's previous failures and indiscretions to ignore the problem at hand. Sue's behavior is best described as _______

a. face-detracting b. a silencer c. gunnysacking d. blame