The Carnegie model assumes that managers' ability is restricted by bounded rationality

Kirksand Hotels is renowned for its service and individual treatment of its customers. All service staff and employees are encouraged to listen carefully to customers' wants and needs

For instance, if a traveler ordered soft pillows, wanted only martinis in his mini bar, and needed access to a fax machine, he would find all of these amenities in his room when he arrived. In this scenario, on which of the following trends has Kirksand Hotels based its customer relationship management (CRM)? a. Personalization b. Time savings c. Loyalty d. Technology

Which of the following statements is true regarding Social Security retirement benefits?

A) It attempts to replace 42% of your average earnings. B) Not all occupations are covered. C) Some people's benefits may be taxed. D) You may retire beginning at age 62 with reduced benefits. E) All of the above