One way to combat closed-mindedness is to remember that listening to an idea does not mean accepting that idea as valid.

Roberto comes running into the house visibly agitated. Between Roberto?s sobs, his dad picks

out ?bike,? ?sledgehammer,? ?Miguel,? and ?hate? After some coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasn?t playing fair and later came back with a sledgehammer and hit his bike. Father says, ?You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer.? Roberto replies, ?Uh Huh.? Which skill for responding with empathy is Roberto?s father using? A) ask questions about the situation B) reflect content and feelings by paraphrasing C) select content that is important D) evaluate the emotions of the message

Erika has found website that provides information about conflict management. She is trying to find out who "owns" the website. Where should she look?

b. examine the footer c. check for a hyperlind at the top or bottom of the page d. all of the above e. both a and b