As you transition to a massage of your client's neck, you notice that she instinctively raises her shoulders and grows tense. How should you handle this situation?

What will be an ideal response?

Answer: The neck can be a vulnerable place for some clients, particularly those who may have experienced trauma from choking, assault, or accidents. The fact that this client tenses her shoulders when you approach her neck indicates she likely dislikes having her neck touched. Calmly and nonjudgmentally mention to the client that you notice she is tensing her shoulders and see what she says. It may be possible for you to proceed with your massage of the neck region if you use slow gentle strokes to begin. In the future, consider reviewing the massage regions you will cover ahead of time with clients to make sure they are agreeable.