The Obama administration has prioritized the improvement of customer service between citizens and its agencies. Is this universally accepted? Do you agree that citizens should be treated as customers? Why or why not?

What will be an ideal response?

The Obama Administration prioritized customer service as part of its management agenda. This is in line with the argument that citizens should have the best experience possible when interacting with the government. A recent federal survey found that this perception is increasingly more positive. Some argue that citizens are not customers and characterizing them as so undermines the relationship between Congress and the administrative state.