What layout strategy deals with low-volume, high-variety production?

When making negative announcements about routine business matters,

A) the direct approach is generally best. B) the indirect approach is best in most cases. C) it is best to combine the direct and indirect approaches. D) there is no need to close on a positive note. E) using a buffer is not acceptable.

The most basic forms of market segmentation involve ________ and ________ criteria

A) psychographic; behavioral B) psychographic; demographic C) behavioral; needs D) values; demographic E) values; needs