A(n) __________ speech is a speech that is written ahead of time, but only in outline form and allows the speaker to be directly engaged with the audience

"You just don't clean as well as I do" is an example of a(n) __________ message

a. empathetic b. descriptive c. evaluative d. controlling

When you realize you are angry and convert that anger into a scowl and a rude comment to your partner, you have _____ a message

a. decoded b. symbolized c. processed d. encoded