Just over 41 percent of respondents in a study done by Charles Vincent said that certain actions after a patient's injuries might have prevented litigation. Which of the following is the highest-rated action that might prevent litigation?

A. financial compensation
B. listening to the patient
C. correction of the mistake
D. an explanation and apology
E. investigation by the hospital

D. an explanation and apology

The most agreed-upon actions that might prevent litigation in order of frequency are: (1) an explanation and apology, (2) correction of the mistake, (3) financial compensation, (4) correct treatment at the time, (5) an admission of negligence, (6) should have been listened to, (7) disciplinary action against medical personnel involved, (8) honesty, and (9) investigation by the hospital.