What small action can reinforce that you are listening to the customer?
A. Use of "Ma'am" and" Sir"
B. Use of the patient's name
C. Use of "Please"and "Thank you"
D. Stopping the caller when you need to answer another call
B.Use of the patient's name
Health Professions
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________ The formed elements of blood are the red and white blood cells and platelets
Indicate whether the statement is true or false
Health Professions
The reimbursement method RBRVS uses RVUs to determine how much the allowed amounts are for each procedure or service. RVU stands for:
a. Reasonable Variable Unit. b. Reliable Variations and Uniformity. c. Resources Valuation Unity. d. Relative Value Unit.
Health Professions