What application is MOST dependent on text analysis of transcribed sales call center notes and voice conversations with customers?

Disability insurers are generally unwilling to provide insurance replacing more than 60- 70% of lost income

Indicate whether the statement is true or false

"He could do it if he wanted to. He just doesn't like that part of his job, that's all." A statement like this from a supervisor indicates ________

A) locus of control error B) the horn effect C) a halo effect D) a fundamental attribution error