Factors that must be taken into account when building compensation systems include the labor market, labor unions, interindustry wage differentials, the economy, and legislation

Having too much "fine print" in customer policies and guarantees is necessary to exceed customer expectations of value

Indicate whether the statement is true or false

An objective, easily identifiable, and measurable population characteristic is called a(n) _____

a. AIO inventory b. demographic statistic c. lifestyle measure d. reference group measure