The action of deleting parts of a video to make it shorter is referred to as:

Interface design rule(s) include:

a. Keep it simple. b. Be consistent. c. Be realistic. d. All of the above. e. None of the above. f. a and b.

A single point of contact for face-to-face, telephone, or e-mail access for users who are customers or employees is a(n) ____________________.

Fill in the blank(s) with the appropriate word(s).