Key success factors are those activities that are key to achieving competitive advantage

In a property management agreement on an apartment complex, which of the following duties would NOT be required of the property manager?

A. Collection of rents from tenants. B. Maintaining the property. C. Budgeting expenses. D. Provide legal advice to the owner.

Assuming a customer claim will be granted, what type of response will allow the company to build a better relationship with the customer?

A) Direct B) Indirect C) Condolence D) Goodwill E) Thank you