When writing about a claim or adjustment, it is often most effective to show the reader how the company is responsible for the issue and clearly identify steps that will be taken if they don't honor the claim or adjustment
Indicate whether the statement is true or false.
Answer: FALSE
Explanation: Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable.
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Which of the following was NOT part of the British Airways "Know Me" program?
A) centralization of information about frequent fliers into a single database B) identification of each customer's seating location and previous flight, meal, and complaint history C) infiltration of coach class by mystery shoppers D) generation of 4,500 daily messages to recognize passengers E) distribution of 2,000 iPads to crew members and ground staff to aid information dissemination and stimulate passenger recognition
Empire Products has begun a process to find the best suppliers. Empire Products is actively engaged in which step of the buyer purchase process?
A) recognition of the problem or need B) selection of an order routine C) search for and qualification of potential sources D) evaluation of proposals E) performance feedback and evaluation