Which of the following is an example of direct marketing?
A) E&OE sells its herbal skincare products exclusively through its stand-alone stores.
B) TCJ is a telemarketing firm that sells products from a number of different suppliers.
C) Jayne's sells most of its products to customers through home sales parties.
D) J3 is a storeless retailer that organizes the retail activity of the employees of four firms.
E) Reynold's tries to minimize its staff costs by installing vending machines in its stores.
B
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According to your text, a number of techniques are available for measuring HRM's effectiveness in meeting its customers' needs depending on the situation. These techniques include reviewing a set of key indicators, measuring the outcomes of _____, and measuring the economic value of HRM programs.
A. training results B. committed employees C. goals D. specific HRM activity E. predicted successes
Which of the following is included in the cost of preventing poor quality?
A) operator training B) warranty charges C) final inspection D) All of the above are included in the costs of preventing poor quality. E) None of the above is included in the costs of preventing poor quality.