If you are uncertain of the correct pronunciation of the patient's name:

a. ask the patient to pronounce his or her name for you.
b. pronounce the name phonetically and let the patient correct you.
c. ask the receptionist for the correct pronunciation.
d. address the patient using his or her first name.

a. Always greet the patient by name. Address the patient using their proper title (Miss, Mrs., Ms., Mr., Dr., etc.) and last name. If you are uncertain of the correct pronunciation of the patient's name, ask the patient to pronounce it for you.